Reference

Terms Conditions That Govern Your vcity177 Account

These terms set out what you agree to when you open and use your vcity177 account — including how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, what conduct is expected, and how we resolve issues.

Account eligibility subject to local lawCovers all deposit and withdrawal activityTouch 'n Go eWallet, Boost, GrabPay transactions includedTerms may update — check this page regularly

Explore the Lobby Read FAQ

REACH US DIRECTLY

How to Contact Us About These Terms

Questions about what these terms mean for your account? Our support team handles policy queries the same way they handle deposit issues — directly and without the runaround. Live chat is the quickest path; email suits detailed account or dispute queries. Players in Kuching reach the same support queue as everyone else — there is no regional split.

What These Terms Cover and How They Apply

vcity177 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on vcity177, you confirm that you have read, understood, and accepted these terms in full. Access to our lobby — including slots, live casino tables, and the sportsbook — is available only where local law permits. If you are in a region

1
where online casino activity is restricted, these terms do not grant you an exemption from those local obligations. Where you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, each transaction is subject to both our platform terms and the individual policies of that
2
payment provider. You are responsible for ensuring your account details are accurate; inaccurate information may delay withdrawals or trigger a verification hold. We reserve the right to suspend or close accounts where we identify misuse, including duplicate accounts or attempts to circumvent fair-use conditions. Any dispute
3
about a transaction should be raised through our live chat or email channel within 30 days of the transaction date. We aim to respond within one working day. These terms are governed by applicable law in the jurisdiction where access is permitted, and nothing here limits
4
rights you hold under that law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

We hold your account data only for as long as it is needed to operate your account and meet our obligations. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account by contacting support. Security on your account uses OTP verification at login and at withdrawal — that step exists to protect your wallet balance, not to slow things down. Any change to these terms will be posted here; continued use of the account after a change goes live counts as acceptance.

Data Retention

We keep your account and transaction records — including wallet deposits via Touch 'n Go eWallet — only as long as required to service your account and meet legal obligations.

Account Security

OTP verification is required at login and before each withdrawal is processed. This protects your account balance and prevents unauthorised access to your funds.

Your Data Rights

You have the right to access, correct or request deletion of your personal data. Submit the request through live chat or email and we will confirm the outcome in writing.

Terms Updates

When we update these terms, the revised version is posted on this page with the effective date noted. We do not notify by SMS; check here if something has changed.

Common Questions About Our Terms & Conditions

These are the questions we see most often when it comes to account rules, transaction disputes, and what these terms actually require from you. If yours is not here, live chat is the fastest route to a direct answer.

Yes. Every deposit method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — is covered. The terms apply from the moment a deposit is confirmed in your account.

We post all changes on this page before they take effect. Continued use of your account after the effective date means you accept the updated version. We recommend checking this page periodically.

Duplicate accounts breach these terms. We will close the additional account and may review any transactions made through it. One account per person is the rule, no exceptions.

Contact us via live chat or email within 30 days of the transaction date. Include the transaction ID and the payment method used — for example, your Boost or GrabPay reference — so we can trace it quickly.

Access depends on local law and is available where local law permits. It is your responsibility to check whether using the platform is permitted in your region before opening an account.

Submit your request through live chat or our support email. We will acknowledge it within one working day and confirm the steps, including any pending balance you need to withdraw first.

Reference