What We Collect and Why We Use It
When you register with vcity177, we collect the information you provide directly — your name, contact details and date of birth — along with transaction records generated when you deposit or withdraw using Touch 'n Go eWallet, Boost or GrabPay. We do not store your full
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wallet credentials; those are handled by the respective payment provider under their own security standards. Usage data, such as pages visited and session duration, is gathered through cookies to keep the lobby running smoothly on your device. If you reach us via live chat, the conversation
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content is logged to improve future responses. Data tied to your account — verification documents, transaction history, support threads — is retained only for as long as required under applicable law or our internal audit cycle, whichever is shorter. Where local law applies, you may have
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the right to request a copy of the data we hold, ask us to correct inaccuracies, or ask for it to be removed. Access to these rights depends on your jurisdiction and is available where local law permits. Players in Kuching and across Malaysia interact with
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the same data practices described here.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.